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Refund and return Policy

WATT Qatar – Refund & Returns Policy

 

At WATT, we are committed to delivering high-quality solar panels and EV charger solutions across Qatar. Customer satisfaction is our top priority, and our Refund & Returns Policy ensures transparency, fairness, and convenience while maintaining the highest standards of service. This policy applies to all purchases made through our website, authorized resellers, and direct sales channels.

 

1. Returns Eligibility

Our products are carefully tested and inspected prior to dispatch. However, if you are not completely satisfied with your purchase, you may be eligible for a return under the following conditions:

  • The product must be purchased directly from WATT Qatar or an authorized reseller.
  • Requests for returns must be made within 14 days of receiving the product.
  • The product must be in its original condition, unused, and in the original packaging, including all manuals, accessories, and warranty cards.
  • Proof of purchase, such as a receipt or invoice, must be provided.

Important: Customized orders, products modified for specific installations, or products that have been installed are generally non-returnable due to the nature of our solar panels and EV charger systems.

 

2. Refund Process

If your return request meets the eligibility criteria, the following refund process will apply:

  1. Return Authorization: Contact our customer service team at +974 6000 1150 or support@watt.qa to request a Return Merchandise Authorization (RMA). Include your order number, product details, and reason for return.
  2. Product Inspection: Once the product is returned, our technical team will inspect it to ensure it meets the return conditions.
  3. Refund Issuance: Upon approval, the refund will be processed using the original payment method. Refunds may take 5–10 business days to appear in your account depending on your bank or payment provider.
  4. Partial Refunds: Partial refunds may apply if the product is returned in a condition that is not completely unused or is missing accessories.

 

3. Exchanges

WATT Qatar provides product exchanges only under specific circumstances:

  • The product is found to be defective or damaged during shipping.
  • A similar product of equivalent value is available in stock.

To request an exchange, please contact our customer support team with your order details. We will guide you through the process and arrange for pickup or drop-off of the original product. Exchanges are subject to availability.

 

4. Defective or Damaged Products

WATT Qatar stands by the quality of our solar panels and EV chargers. If your product is defective or arrives damaged:

  • Notify us within 48 hours of delivery with photos of the damage or defect.
  • Our team will verify the issue and provide a replacement or repair solution as quickly as possible.
  • Defective products returned to WATT will be replaced free of charge, including shipping costs.

Note: Normal wear and tear or damage caused by improper installation or usage are not covered under this policy.

 

5. Warranty and Returns

WATT products come with a manufacturer-backed warranty to protect against performance issues. Returns due to warranty claims are handled separately from standard refunds:

  • Warranty claims must include proof of purchase and detailed information about the issue.
  • Warranty service may include repair, replacement, or technical support, depending on the nature of the defect.
  • Products installed incorrectly or damaged due to external factors may void the warranty.

For more information about warranties on solar panels and EV chargers, visit watt.qa/warranty.

 

6. Non-Refundable Items

Certain products or services are not eligible for refunds or returns, including but not limited to:

  • Installed or customized products: Solar panels, inverters, or EV chargers installed at a site.
  • Products returned after 14 days of delivery.
  • Sale or promotional items marked as “Final Sale.”
  • Products damaged due to misuse, accidents, or unauthorised repairs.

 

7. Shipping Costs

Unless the return is due to a defect or shipping damage, the customer is responsible for shipping costs associated with returning the product. We recommend using trackable shipping services to ensure the safe return of your items.

 

8. Contacting WATT Qatar

For any questions or concerns regarding our Refund & Returns Policy, please contact our customer service team:

Our team is available Sunday to Thursday, 9:00 AM – 6:00 PM to assist with return requests, warranty claims, and product inquiries.

Why Choose WATT for Solar Panels and EV Chargers in Qatar?

  • Trusted Supplier: All products are certified and tested for high performance.
  • Customer-Focused: Our refund and returns policy ensures fairness and transparency.
  • Reliable Solutions: High-quality solar panels and EV chargers designed for residential, commercial, and public-sector projects.
  • Sustainability Commitment: Support Qatar’s transition to clean energy with energy-efficient solutions.

At WATT Qatar, we aim to make your purchase experience safe, transparent, and convenient while delivering the best solar energy solutions and EV charging infrastructure in the region.